Keywords
e-government
e-government index
municipalities
maturity levels
How to Cite
Abstract
This research analyzes the indicators of accessibility and maturity of e-government in the municipalities of the State of Veracruz, with the aim of providing empirical evidence to guide decision-making aimed at strengthening local public management, promoting transparency, and expanding the coverage of inclusive digital services. The results show that only 59.91% of municipalities in Veracruz have an active and updated website. Of these portals, only 10 municipalities (equivalent to 8%) have reached the transactional level, considered the most advanced due to its ability to facilitate citizen inclusion in public services. The most common digital service is property tax payment, which is practically the only functionality offered in most cases. These findings show a significant lag in digital government at the municipal level and reveal the existence of significant barriers that limit the effective digitization of public services.
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Copyright (c) 2025 Oscar Yahevh Carrera Mora, Selene Reyes Mendoza, José Eduardo Martínez-Canales, Carlos Aldair Velásquez Rodríguez